Silverlake Users Group

Group Profile

The mission of the SilverLake User Group is to bring together users of the Jack Henry SilverLake® system for the sharing of ideas and developments, as well as keeping its members abreast of new enhancements, technology advancements and upcoming events. The User Group creates a positive influence on JHA through the combined resources of the member institutions, allowing representatives of JHA to address and respond to the group's mutual problems and concerns.

Whether you're a seasoned Silverlake System® user with experiences to share or a newcomer who'd like to interact with other users, becoming a member of the Silverlake User Group is an excellent way to help you get the most value from the Silverlake System®.

How To Join

To become a member of the Silverlake User Group, you must be a user of the Jack Henry Silverlake® software. A membership fee of $100 is due each year. A user in the group is defined as a bank, financial institution, service bureau user or bank holding company. Bank holding companies are allowed multiple memberships for each bank in the holding company, with a maximum of five memberships. Multiple memberships allow you to have additional voting privileges for the enhancement voting and voting privileges that may be needed throughout the year.

To become a member, please contact the Silverlake User Group Treasurer listed below.

Enhancement Process

A SilverLake User Group member may submit an enhancement request through their Regional User Group and also as an individual bank. Each of the nine regional groups can submit five enhancements per year. Each bank can submit two enhancements. Holding companies are allowed to submit two enhancements per bank (with a maximum of 5 banks). Please note, a SilverLake User Group membership is not required to submit enhancements, however, only paid members are eligible to vote on the enhancement submissions.

These requests are for programming changes to be considered for the next release of the SilverLake® system. The Board's ESP Coordinator works with JHA in reviewing the submissions. JHA strives to include the top voted enhancements in the annual release along with the product enhancements that they deem essential.

User Conference

The SilverLake User Group participates in Jack Henry & Associates' National User Group annual conference which is held at various locations around the country. The JHA user group conference has something to offer all users, from the beginner to the expert. It's an excellent opportunity for Silverlake® users to meet with JHA staff, network with others, discuss software issues, obtain training, and to see new product releases. It also provides the opportunity to see products and/or services, which work in tandem with the JHA SilverLake® software.

Focus Groups

As new SilverLake® functionality or enhancements are required, focus groups may be established to gain insight from the SilverLake® user community. Focus groups are coordinated by the SilverLake User Group to coincide with Jack Henry's SilverLake® development group to allow for input, discussion, and product development suggestions via conference calls or onsite meetings. Any SilverLake bank may participate in these groups.

Links

National Board Members

The National Board Member Information has been moved within the SilverLake NetForums.

Click here to access the SilverLake NetForums message board.

Regional Users Groups

The Regional Users Group Contact Information has been moved within the SilverLake NetForums.

Click here to access the SilverLake NetForums message board.

Silverlake Board of Directors Nomination Process

Each spring the Silverlake Users Group Nominating Committee recruits candidates from the membership to run for the Silverlake Board of Directors for a three-year term. Each fall the Nominating Committee sends ballots to the Silverlake Users Group members, who in turn, vote to elect Directors for a next three-year term. Persons wishing to run for the Silverlake Board of Directors may contact Bonnie Ehart, C/O Banner Bank, Walla Walla, WA; e-mail address is BEhart@bannerbank.com.